This is not staff recognitionSurprise! Money just doesn’t do itWhile in Philadelphia last fall, I came across this headline in the November 2, 2006 issue of USA Today: “Bonuses don’t cut turnover for TSA” The article describes how the Transportation Security Administration (TSA) had attempted to reduce turnover by introducing “retention bonuses” for airport screeners. Improved retention would mean shorter lines at airports and more experienced screeners who, the article says, are “better at finding weapons at checkpoints”. As reflected in the headline, the initiative appears to have had no effect. Despite extra payments of Once again, here is evidence that money alone does not buy commitment, even among people for whom $500 to $1,000 is a significant boost to an average annual income of $30,000. To its credit, the agency appears to understand that more is needed and is taking other steps to improve Will it help? Perhaps. But when it comes to reducing turnover, there is a limit to what can be done on The people who can do the most to reduce turnover and retain staff in any organization are the employees’ immediate supervisors. More than anyone else, supervisors create the climate of the workplace When supervisors manage through means such as intimidation, compliance, and pettiness when applying company policies, their departments are characterized by unhappy, disengaged employees and higher On the other hand, supervisors who respect staff, keep them informed, and express appreciation for their contributions are more likely to lead a workforce made up of individuals who are committed to the What was missing from the USA Today article was a description of what the TSA is doing to prepare supervisors to provide the leadership that builds commitment. Maybe this is because there was nothing to Nelson’s affiliation with the Vital Learning Corporation means that he can offer clients classroom and on-line training that develops leadership and communication skills which enable those in supervisory positions to build commitment within the workplace. One of the newest modules in the Supervision Series is Retaining Winning Talent. |
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